MEDIUMBusinessTier 1
'They are notorious for [this]': New York dentist adds upsell and credit-card fee
SourceThe Cool DownTier 1Mainstream Media
Originally at news.google.com
Summary & scoring by The Bell Brief (Dr. Jennifer Bell) using the Drill-Down Protocol (Drill-Down Score) — not the original publisher.
Why it matters for dental
A Manhattan dental practice added a separate fluoride fee and a 3% credit-card surcharge, prompting the patient to cancel future appointments and drawing Reddit comments that link the changes to private-equity ownership; owners and DSOs should note how these billing tactics can damage patient loyalty and trigger public complaints.
Key points
- A New York City dental office began charging an extra $42 for fluoride treatment that had previously been included with cleanings.
- The same office imposed a 3% credit-card processing fee and refused to provide change for cash payments.
- The patient posted the experience on Reddit, where multiple users described similar charges at other practices and speculated that private-equity ownership drives such fee structures.
- After the visit, the office contacted the patient to report that the credit-card fee policy had been reversed, but the patient declined to return.
Who should care
OwnerDSO
Read the original on Media: DSOs & private equity
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