HIGHBusinessTier 1

The productivity paradox: Secrets of highly productive practices

SourceDental EconomicsTier 1Hard News

By Mark Hassed, BDSc, LDS

Originally at dentaleconomics.com

Summary & scoring by The Bell Brief (Dr. Jennifer Bell) using the Drill-Down Protocol (Drill-Down Score) — not the original publisher.

Why it matters for dental

Dental practice owners and associates lose revenue and suffer burnout when non-clinical tasks stay on the dentist’s plate. Practices that move those tasks to trained staff free the dentist to treat more patients and finish the day with higher production and lower stress.

Key points

  • Author observed low-grossing practices where assistants took 16 minutes to set up for a root canal and seven minutes to place a rubber dam, pushing the schedule back for the rest of the day.
  • Author documented 43 non-clinical tasks that dentists performed in low-grossing offices because no written checklists or delegation protocols existed.
  • Author reported that one office required eight checkout steps, all performed by the dentist, consuming more than two hours per ten-patient day.
  • Author found that high-grossing practices assign all setup, supply retrieval, patient flow, and checkout to staff so the dentist remains in the operatory 100 % of the day.

Who should care

OwnerAssociate

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