How patients define quality in dental care: a qualitative systematic review
By A.H.C. Tay, D.Y. Chow, E. Ng, S.M.S. Chen, Y.J. Ong, J.R.H. Tay
Originally at journals.sagepub.com
Summary & scoring by The Bell Brief (Dr. Jennifer Bell) using the Drill-Down Protocol (Drill-Down Score) — not the original publisher.
Why it matters for dental
Practice owners and DSOs seeking to retain patients and differentiate on value should redesign intake, communication, and follow-up workflows around the specific quality dimensions patients articulate rather than relying on clinical metrics alone.
Key points
- Systematic review aggregates qualitative studies on patient-defined dental quality using the Donabedian structure-process-outcome model.
- Findings emphasize patient priorities such as trust, clear explanations, pain management, and respectful staff interactions as core quality indicators.
- Results are published ahead of print in the Journal of Dental Research and are available to inform evidence-based quality-improvement initiatives.
- Clinics can use the synthesized patient language to update satisfaction surveys, staff training scripts, and marketing claims.
Who should care
Read the original on Journal of Dental Research (JDR)
Full reporting and any paywall content live on journals.sagepub.com. We summarize and score; we do not republish.
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